D ate: 12-14 August 2024
Trainer: Ajita das (Avelo Roy)
Number of Participants: 210+ (male and female security guards), divided into batches of 70 per day
Duration: 6 hours per day, with 40% theory and 60% practical role-playing
Objective: To enhance the skills and knowledge of security guards in providing excellent pilgrim & devotee care, ensuring temple security, and handling various situations effectively.
Module Highlights:
– Pilgrim & devotee care and temple security
– Effective communication skills
– Understanding the temple environment
– Handling difficult situations
– Providing assistance and information
– Emergency response and safety
– Collaborating with temple staff and authorities
– Cultural sensitivity and respect
– Continual improvement and feedback
– Preventing sexual harassment
Training Methodology:
– Interactive theory sessions (40%)
– Practical role-playing in various scenarios (60%), ranging from mundane to emergency situations
Participant Feedback:
– 99.5% of participants gave a 5-star review
– Detailed feedback highlighted:
– Valuable learnings in pilgrim & devotee care, communication, and emergency response
– Desire for additional training in:
– Crowd control
– Self-defense
– Gate control
– Fire drill
– Basic English
– Overwhelmingly positive response, with participants eager to apply learnings in their roles
Key Takeaways:
– Enhanced understanding of Vaishnava standards of hospitality and legal implications
– Improved confidence in handling emergencies and difficult situations
– Recognized importance of effective communication and cultural sensitivity
– Identified areas for personal growth and skill development
Recommendations:
– Conduct regular refresher training sessions to reinforce learning
– Incorporate additional modules based on participant feedback
– Encourage feedback from visitors and peers to identify areas for improvement
Conclusion:
The security training program was a resounding success, with participants engaging actively and demonstrating a clear understanding of the topics covered. By equipping security guards with the necessary skills and knowledge, ISKCON Mayapur can continue to provide a safe and welcoming environment for all pilgrims and devotees.
Please note:
1. This is organized by the Security department headed by Sarvapalaka Krishna Das for enhancing the security services
2. We would like to do such regular training programs
3. We will organize training sessions for the Community devotees also for dealing with the Security
On behalf of Security Department
Sarvapalaka Krishna Das
Head, Security Department